When you put in a request to KRS (either in-person, by phone, email, chat or through our webform) it is entered into our centralized, online request system which is monitored by library staff across the province. All staff work together to manage the high volume of requests that come in daily, and we make every effort possible to fill your request in the time frame indicated. If you would like a specific person to handle your request, you are welcome to specify this in the online form.
Once we receive your request, you will receive email messages from ask@krs.libanswers.com, which is from our online system. The first message will indicate that we have received your request, followed by any correspondence from the staff member that will be working with you on your request. They may need to reach you to clarify or confirm details before they begin their work.
For any request, but especially literature searches, we encourage you to talk with our staff to share your specific information and evidence needs. We find that a large portion of requests are submitted without a clear question or lack sufficient detail to inform the needs of a search strategy.
Literature searching is an iterative and collaborative process that relies on both you and the searcher to work together. The best and most relevant results come from a clear, and shared understanding of the desired information. Please do not hesitate to let us know if and when a search needs to be refined or reworked based on the returned results! We are more than willing to do - and sometimes expect this might be the case with more complex questions.
If at any time you'd like to have us re-run the search to see if any new information has been published, you are welcome to respond to the last email in your conversation thread with us or reach out to the original searcher. You can also submit a new request and attach the details of the last search, so that we reference your last request.
Head to our library homepage to start a chat if there is anything else we can help answer!
