Answered By: KRS Answers
Last Updated: Jun 08, 2020     Views: 1271

Issues can sometimes arise with your web browser's ability to display content. This can result in incomplete webpages, badly formatted pages, or errors. One of the easiest things to try when web content is not displaying properly is to clear your web browser's cache.

You may wish to follow these steps if you are having trouble with our site's web forms, having difficulty accessing journal articles, or encountering errors. Note however that clearing your cache and cookies may result in loss of your website settings, such as usernames and passwords. 

In Edge

  1. To view your browsing history, in your Microsoft Edge browser, select 
  2. Select Clear history.
  3. Select the types of data you want to remove from your PC. Often you'll wish to clear your cookies and cache images and files.
  4. Select Clear.

In Internet Explorer 11 on PC:

  1. Click on the Tools menu (or gear icon in the upper right) and then the Internet Options menu item.
  2. In the resulting dialog box (General Tab), under Browsing History, click the Delete.
  3. Check Preserve Favorites website data*, and check both Temporary Internet Files and Cookies.  All other boxes can remain unchecked. Click the Delete button.
  4. Close out of the browser to finish.

    *Please note that you may wish to uncheck Preserve Favourites website data if the site that you are experiencing issues with is an item in your Favourites list. Note that any saved login information may be lost during this process.

In Chrome (Latest Version on PC):

  1. On your browser toolbar, click More More.
  2. Point to More tools, and then click Clear browsing data.
  3. In the "Clear browsing data" box, click the checkboxes for Cookies and other site and plug-in data and Cached images and files.
  4. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  5. Click Clear browsing data.
  6. Close out of the browser to finish.

In Firefox (Latest Version on PC):

  1. Click the menu button and choose Options.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data….
  4. Remove the check mark in front of Cookies and Site Data.
  5. With Cached Web Content check marked, click the Clear button.
  6. Close the about:preferences page. Any changes you've made will automatically be saved.

In Safari (Latest version on Mac):

  1. Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.
  2. Click the Privacy tab. Click the button Remove All Website Data....
  3. Click Remove Now in the pop up window that appears.
  4. Close out of the browser to finish.

Need instructions for an older version or a different browser?

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